Terms and Conditions

The below terms and conditions are related to activity sessions booked via our website, phone or email. School or group bookings are subject to separate terms and conditions that will be presented at the time of booking.

Absolute Outdoors Pty Ltd is a registered company in Australia and accepts your reservation/booking under the following terms and conditions. Before purchasing from Absolute Outdoors participants should become familiar with the following terms and conditions. We encourage you to read them carefully.

Booking and Payment: Full payment is due at the time of booking unless otherwise specified during the checkout process. Most activities/tours are automatically and instantly confirmed at the time of booking, subject to minimum group sizes and weather conditions. Where automatic confirmation is not available (equipment rentals and hiker services) we will endeavour to contact you as soon as possible for confirmation.

Cancellations: We understand unforeseen things happen! We always strive to be as fair and balanced as possible. If you can't make your activity/tour for any reason, our first choice is to reschedule for when you can - subject to original conditions, minimum numbers and weather. If rescheduling is not possible the following refund policy applies:

Cancellations within 7 days of activity: No refund possible.

Cancellations between 7 and 14 days of activity: 50% refund.

Cancellations greater than 14 days ahead of activity: Full refund less a 15% administration fee.

Minimum Group Size and Weather: Absolute Outdoors Pty Ltd reserves the right to reschedule or cancel any activities or tours if the minimum required numbers are not met or if we deem the weather conditions to be unsafe to operate. This could be due to (but not limited to) wind, heat, rain or electrical activity. If Absolute Outdoors cancels an activity or tour for any reason, a reschedule is preferred, alternatively, a full refund will be offered.

Liability Waiver: Your participation in any of our activities is subject to completing our liability release/waiver. A link to this online waiver will be emailed to you after booking or can be filled out in person when checking in. If for some reason you cannot complete the waiver your participation will be denied and subject to our cancellation policy.

Disclosure of medical history & physical condition: At the time of booking, all participants must declare any relevant medical history, physical condition, injury or illness that may impact their participation in the activity or tour. All participants must also declare any medications they will be taking during the activity, prescription or otherwise.

Special requests: If there are any special requests or requirements that may require us to adapt our usual program we would be more than happy to do what we can to assist. Any special requests should be submitted at the time of booking or as soon as possible afterwards.